Terms of Service

1. Overview

These Terms & Conditions apply to all purchases made through Clover & Charm Co. By placing an order, you agree to the terms outlined below.

2. Products

Clover & Charm Co. offers thoughtfully curated stationery sets and gift bundles designed with a consistent aesthetic and palette.

Each set is assembled by hand. While the overall look and colour palette will remain true to the collection, exact items, shades and combinations may vary from what is shown in product photos. These variations are part of the charm and uniqueness of each set.

Our product images may be enhanced using AI for presentation purposes. We aim to represent our products as accurately as possible, and all individual items shown as included in the product listing will be provided, unless otherwise stated. AI enhancement is used to improve the presentation of images only.

Please note that colours may appear slightly different in person due to variations in screen settings, device displays, lighting and photography. We do our best to represent each product as accurately as possible; however, slight variations in colour and appearance may occur.

3. Orders & Payments

All prices are listed in AUD.

Orders are processed once full payment has been received. Clover & Charm Co. reserves the right to cancel or refuse any order at its discretion.

4. Shipping & Delivery

We currently ship within Australia and New Zealand only. Shipping rates are calculated at checkout based on your location.

Orders are usually processed within 1-3 business days. During launches, restocks or peak periods, processing times may take a little longer as each order is carefully prepared.

Shipping times may vary depending on provider and location. Once your order has been dispatched, Clover & Charm Co. is not responsible for delays caused by postal services.

Customers are responsible for ensuring their shipping address is correct at checkout.

5. Lost, Stolen, or Delayed Parcels

Clover & Charm Co. is not responsible for parcels that are lost or stolen after being marked as delivered.

If your parcel is missing, please contact the shipping provider directly with your tracking number.

6. Returns & Exchanges

Due to the curated and handmade nature of our products, we do not offer returns or exchanges for change of mind.

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with clear photos and details so we can review and resolve the issue.

7. Product Use

Our products are intended for personal use only. Please follow the manufacturer's instructions and check product ingredients and materials before use. Individual sensitivities and allergic reactions may occur, including reactions to fabrics, coatings, adhesives or product ingredients. Please discontinue use if irritation occurs. Clover & Charm Co. is not responsible for issues arising from improper use. Your rights under Australian Consumer Law remain unaffected.

8. Intellectual Property

All content, images, branding and product designs are the property of Clover & Charm Co. and may not be copied, reproduced or used without permission.

9. Changes to These Terms

Clover & Charm Co. reserves the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon being published on this website.

10. Contact

For any questions, please contact:
clovercharmco@gmail.com

26 October 2026

Business Name: Clover & Charm Co.

Location: Melbourne, Victoria, Australia

ABN No.: 17 691 639 370